iSTAM offers complete remote management and support solutions for our business customers with Server based networks. Our state of the art software allows us to monitor almost every aspect of server and workstation performance, security issues, and more. Our monitoring software integrates directly with our trouble ticket system to provide us will real time information and provide our customers with proactive support solutions, ensuring that your server and technology uptime is maximized. As soon as an issue is identified our office is notified via email and SMS if necessary.
The monitoring options include server monitoring, network monitoring, website monitoring, workstation monitoring, patch management, reporting, managed antivirus, online backup and more. This service also allows us to quickly access your servers and hardware and often resolve issues before they become critical. This also saves you money because remote support service is billed by the minute rather than a minimum on site service rate.
iSAFE 24x7 Round-the-Clock Monitoring turns conventional IT support on its head. Rather than wait for you to notice that a system has failed – often involving time-consuming ‘systems fiddling’ on your part – our 24x7 monitoring will alert us to problems at your sites. We’ll almost always know about a systems issue before you do, so we can fix it fast and minimize
iSAFE Security means that you can rest assured that your PC’s and laptops are in business-ready condition. Our proactive, preventative health checks test key components of the system each morning. We’ll be able to spot problems – almost always before they cause user downtime – and can fix them fast so your employees can make the most of every day.
Comprehensive Remote Server Monitoring allows us to silently monitor the security and efficiency of your server(s). Our software allows us to help ensure server security by monitoring Antivirus solutions, server backup, patch management status, and by alerting us to unauthorized login attempts.
Our network monitoring solutions allow us to proactively check for and resolve potential networking issues and security threats. SNMP, device connectivity, TCP service monitoring, and network security are included in our checks.
Our Website Monitoring tools can be used to check if a website or web application is responding, running and delivering meaningful information.
iSTAM makes it easier to stay on top of website problems, spot issues early, be more proactive and deliver fast and efficient results.
The essential checks with website monitoring include:
Problems with workstations have an impact on productivity, so when there are issues with lots of them, they result in a productivity-sapping loss of time for multiple users and have a knock-on effect across the organization - and that’s bad for business.
iSTAM’s Antivirus offers the busy IT Support Company a comprehensive service to help you manage, report and fix your customers' virus threats.
Our solution offers very flexible deployment options.
We can deploy and configure AV software to all or some of your servers and workstations and monitor AV status
Apply multiple AV/Malware configuration policies
iSTAM’s Managed Online Backup is a reliable, automatic, secure offsite backup service built specifically for small to medium sized business that want to secure their information from accidental, hardware failure, or catastrophic loss.