While most IT Companies have an answer for “Why Choose Us”, we decided to break it down into 10 simple things that we do better than our competition. So here it goes…
Our Complete Managed Services package includes “Unlimited” support.We refuse to “nickel and dime” our customers out of more money every time they actually need support. Anything that is required for you to continue business as usual, is included in your monthly support package. You will be surprised at the “other guys” consider a “project” and will bill you for in addition to your regular package. You will also be surprised at what we “cover” and DO NOT charge extra for.
You can expect a response in LESS than 2 hours for business emergencies, Guaranteed.Unlike most IT firms whose average response time is 4-6 hours, we guarantee that we will respond to any “Urgent” ticket within two hours or less, and we put it in writing. If for any reason we don’t exceed that expectation, we credit your account for the actual service time spent at our “Project” rates.
We SPECIALIZE In Working With Growing Companies Just Like Yours.That means we understand your incredibly hectic and stressful work schedule and WHY it’s critical to remove obstacles, frustrations and technical problems to keep you productive. We understand your desire to eliminate waste, extra steps, work-arounds and manual labor. We also have tech support available 24/7/365 since we know you don’t work the normal “9-5” day, and can help you maintain the freedom to work remote while making sure you meet compliance standards for data security and backups.
Our Prices are extremely competitive and less than national averages.The national average for workstation support using the MSP model is $52 per workstations, and $216/month per server. Our all-inclusive price for workstations support is $45/month and $199/month for servers.
We provide clear, understandable documentation and guarantees in writing.Most IT companies will not put their response times or other “guarantees” in writing. We do our best to make sure every promise and service provided is clearly written and easy to understand.
We provide necessary security audits and documentation for HIPAA and PCI compliance.Our “Complete Managed Services” clients can rest easy knowing that they have all their necessary documents and procedures in writing for HIPAA and PCI compliance. We also automatically perform monthly audits of security and PCI compliance across the entire network.
We Have The Unique Ability To Address Your IT Needs – From Vision Through Long-Term Support.We assist from vision to design and planning, to product specification through pricing and acquisition, to installation, implementation, documentation and project management, to post-project support of you and/or your users. This allows you to have one consistent team to work with that understands your environment, your people, how you work and your history, which means you don’t have to waste time educating us.
We Use Our Vendor Relationships To YOUR Advantage.Having an advanced level of partnership with key vendors (Microsoft, VMware and Dell) allows us access to special pre- and post-project assistance support levels that most “partners” do not have. We are able to provide the right solutions, priced right and validated by the vendor, so if any issues come up, we can get them resolved quickly and effectively. All our partnerships however, are non-exclusive, so we will never try to sell you something, just because of an agreement with someone else. We work with you to find the best solution, regardless of the vendors required to get it.
We Support Both On-Premise And Cloud Solutions.Some IT firms won’t offer or recommend cheaper cloud solutions because THEY make less money. Our philosophy is – and always has been – to offer what’s BEST for the customer, not us. That’s how we keep so many customers long-term. We’ll base our recommendations on what YOU want and what YOU feel most comfortable with. Our job is to lay out your options, educate you on the pros and cons of each and guide you to the best, most cost-effective solution for you.
We provide and support several areas of your communication system.Effective, quality, communication, internally and externally, is the key to your success. We don’t have to provide all aspects of your communications system, but because we do provide those services, we can assist you in every step of the process. We even include support for your 3rd party communication vendors from VoIP to Web Site and Marketing.
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