What is considered an “Urgent” Ticket?
Sometimes referred to as a “business emergency” is defined by the Service Provider as a technology failure that is causing direct, or indirect revenue loss, or a large percentage of employee wages being lost. When submitting an “Urgent” request you are basically saying we are “out of business”, or losing money by the second. In order to be considered an “Urgent” request or “Business Emergency”, a ticket and telephone submission must be completed.