Managed Services is a pricing model for IT services where you pay a monthly fee for services.  This is opposed the “break/fix” pricing model where you pay for repairs when needed.  Managed Services is a far better system for both the customer and the IT provider because it allows for consistent monthly budgeting, and it puts the customer and the IT provider on the same page…. both benefit the most when the customer doesn’t’ have any IT related issues.  With the break/fix model, the IT provider benefits when the customer has problems.