Covered:  Semi-annual employee training is included with all SLA's and is required in most agreements.  Employee training includes up to...

Covered:  All SLA's include unlimited backup for servers, and user document backup (up to 10GB) on each workstation.  Monitoring of...

Covered:  Web protection filters web site content against known malicious sites.  It can also be used to filter web sites...

Covered:  Anti-virus protection is included for all covered and supported devices in the SLA.

Covered:  Patch management is included in all SLA agreements.

Covered:  On-site support is included when absolutely necessary but should be considered an option of last resort.  Some on-site support...